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Frequently Asked Questions

General

How long does it take to get approved/receive card?
The ExxonMobil Business Fleet card & Fleet National card issuer intends to approve all applications within 48 hours from receipt of a completed application. Once the account is approved, cards can be embossed and issued within seven days. Overnight shipment of the cards can be requested for a fee.

How is the rebate calculated for the ExxonMobil Fleet card programs?
The rebate is computed on total fuel purchases during a normal billing cycle. Billing cycles do not necessarily correspond to a calendar month.

Fees / Billing

What administrative fees do new customers pay for the ExxonMobil Business Fleet card program?
For new ExxonMobil Business Fleet card program customers, there is no enrollment fee. The $10 monthly accounting fee is waived for the life of the account, valid for applications received by 12/31/2014. The ExxonMobil Business Fleet card is issued by WEX Bank.

What administrative fees do customers pay for the ExxonMobil Fleet National card program?
There's a one-time $40 account setup fee and a cost of $2.00 per card per month.

Is tax-exempt billing available?
Yes. You should contact your local Department of Revenue for help and answers regarding tax-exempt qualification and the necessary certification. You should also contact the Fleet Tax Department at 1-866-841-3542.

Reporting/ Prompting

What information does the driver have to enter at the time of sale with the ExxonMobil Business Fleet card?
The driver must enter his or her Driver ID number and one additional prompt, selected as an option during account set up: additional prompt requests can be Vehicle Number, Odometer reading or another piece of data relevant to the fleet manager. The driver enters the information at the time of the sale at the pump or on the PIN pad at the counter. If a driver can't remember their Driver ID number, they should contact their fleet administrator.

What information does the driver have to enter at the time of sale with the ExxonMobil Fleet National card?
The driver must enter his or her Driver ID number and their vehicle Odometer reading. The driver enters the information at the time of the sale at the pump or on the PIN pad at the counter. If a driver can't remember their Driver ID number, they should contact their fleet administrator.

Can I customize the card prompts by card?
Yes, if you have any questions regarding what prompts are available, please call ExxonMobil Card Services at 1-800-624-5140.

Can I get both odometer readings and actual mileage driven between fill-ups on my Fleet Products Reports?
Yes. The Fleet Products Report provides odometer readings, miles per gallon (MPG) and miles driven. The report reflects the actual odometer reading entered by the driver and calculates the MPG since the last purchases and provides the miles driven during the billing period.

Can I view purchase reporting online close to real-time?
Transaction details can be viewed as soon as they are posted, generally one to two days after the purchase date. However, the completed invoice can't be viewed until your billing cycle has closed.

Can product purchases be restricted?
Yes. You can choose from three pre-set options: unrestricted, fuel only and fuel/oil only. You also have the option to set up custom purchasing restrictions online.

Can I restrict fuel purchases to diesel only?
Fuel restrictions by grade and/or type are NOT available. However, you can restrict purchases to fuel only and fuel/oil only.

Can I limit card purchases to a daily dollar amount? Can the issuer decline a sale if over the daily limit?
Yes. You can create Control Profiles to limit card purchases to a daily dollar amount through ExxonMobil Fleet Online or ExxonMobil Universal Online. You can also limit the number of transactions allowed per day, dollars per transaction and even limit purchases to specific times of the day and days of the week. You can create as many Control Profiles as you need, and assign each card on your account to the Control Profile that's most appropriate.

Can I have my cards embossed with specific information?
Yes, you may use up to 20 characters to customize your embossing line. For example, you may want to have the driver name, vehicle number or department name embossed on the card. Whatever is embossed on the card is how the Fleet Products Report will sort your purchase information.